Service Updates as of January 2021.
Happy New Year to all our customer new and old and thank you for shopping with us. All items ordered are made to order and we appreciate your patience.
We are operating as usual but with some delays and restrictions with our made to order in the UK products and service. Delays are inevitable during a global pandemic, and it is no different here. Thank you.
Please note that Royal Mail and courier services in both UK and ROW are also experiencing delays due to the Covid virus restrictions and have also increased their prices, which we have delayed passing on until Feb 2021.
Printed products - such as t-shirts, mugs, hoodies will take approx 7 working days, sometimes less. If it goes beyond this timeframe we are awaiting new stock.
Embroidered Garments - Take up to 10 working days or less with the same restrictions in the workplace and supply chain delivery causing the delays.
Cast Bronze Presentations and Pewter and Bronze Sculptures can take approx 7-10 working days. Please be aware they are all made to order, and again stock and delivery of parts and products to us can be delayed in the current climate. Again, these are made to order by our workshop sculptures.
Jewelry and watches - approx 7 -10 working days.
Thank you and stay safe and well.
Message from Fatchimp - December 2020 service delivery Update
We are 'Open' Business As usual with some distinct delays. Thanks for your business to date.
LAST ORDERS FOR GUARANTEED XMAS DISPATCH
Bronze statues - 10th-14th December (Depends which model - See Notes on Products)
Embroidered clothing - 14th December
Printed T-Shirts - 14th December
Printed Mugs - 9th December
Printed Hoodies - 9th December
Pewter Statues - Sold out - Taking orders for January Dispatch.
Watches - 9th December.
Jewellry - 14th December
Plaques - 14th December
We will of course be working between XMAS and New Year.
Closed 25th and 28th December.
ORDER SOON TO AVOID DISAPPOINTMENT.
In these uncertain times we would like to reassure all our worldwide customers that we are all continuing to work, however there are a few differences to a normal working day to ensure the safety of our staff and the community.
- We are working remotely where we can in isolation as advised by the government.
- Our phone lines will be off during this time, please email and we will respond as quick as we can.
Dispatch Times for MADE TO ORDER Items.
- Printed Garments & Accessories – 5-7 working days
- Embroidered Clothing – 7-10 (Or Sooner)
- Cold Cast Bronze Sculptures – 10-20 Working Days or sooner
- Pewter Presentations – 7-15 Working Days or sooner
- Watches & other gifts – 5-10 Days or sooner
We appreciate your patience and understanding during these restrictions, as most if not everything we sell is made to order (We need to order new stock, parts and other items in daily which is taking longer than usual via a supply chain that has the same problems) by our team and allies, and thus during busy periods (All the time) it will take a bit longer than anticipated. Please be patient and we will get your purchase to you ASAP.
In addition, the various courier and mail services we utilise such as Royal Mail, DPD etc have recently increased their pricing during a challenging time. Most notably for international parcels. We have kept UK Prices the same for the time being despite Royal Mail increase. Delivery times to international destinations are out of our control and vary from country to country. We have increased our international courier service to reflect the new prices in force.
We are closely monitoring developments regarding COVID-19 and are following the correct steps to ensure the wellbeing of employees and the public. We are following guidance from the NHS and UK Foreign & Commonwealth Office, amongst others.
Most importantly, we would like to say we hope everyone stays safe and well at this time. If you have any questions, then please do not hesitate to contact us via email.
Thank you for your continued support, trust and patience during this time.